Xerox: Role Model for Building A Knowledge Culture

What is a knowledge culture? “In a knowledge culture all information is linked together and integrated into models that increase profitability, improve processes, products and customer relations” (Peter Troxler). To do that you need openness, trust, and a general willingness to collaborate and share knowledge among your employees. So how did Xerox succeed in building this thing? Now its getting…

Guerrilla War With The Resistance: How to Introduce Change

Culture is difficult to change. While this is not news, it is something that we always have to keep in mind. This refers as much to organizational- as it does to national culture. In driving change, organizational culture can be a “problem” Let’s say you want to change the way your call-center works. You think it is time your staff…

How to Challenge Your Own Mental Models

Living in a foreign country is awesome. Every day there are situations that challenge your way of thinking. Every day something new and surprising can happen. There are always opportunities for learning. The question is just: do you make use of that? Answer that question to yourself – honestly. I will be frank – I don’t always make use of…

On Creating a Learning Culture in Collectivist Societies

Cultural differences are never right or wrong. However, in some cases they can have certain disadvantages. Stone me if you want to – but I think that when it comes to learning, individualistic values are healthier. In a collectivist society, the purpose of learning is so that the individual can fit into the group. If she learns a certain skill,…