Xerox: Role Model for Building A Knowledge Culture

What is a knowledge culture? “In a knowledge culture all information is linked together and integrated into models that increase profitability, improve processes, products and customer relations” (Peter Troxler). To do that you need openness, trust, and a general willingness to collaborate and share knowledge among your employees. So how did Xerox succeed in building this thing? Now its getting…

Guerrilla War With The Resistance: How to Introduce Change

Culture is difficult to change. While this is not news, it is something that we always have to keep in mind. This refers as much to organizational- as it does to national culture. In driving change, organizational culture can be a “problem” Let’s say you want to change the way your call-center works. You think it is time your staff…