7 Steps to take when there is conflict in the team

1. Who do you have to speak to? Ask yourself the following questions: who is the most accountable in this situation for whom is the most at stake in this situation who has the power to fix the situation 2. What is the problem? create an objective description of the problem describe behaviours and/or situations avoid blaming others be┬áspecific in…

6 Assumptions we make about Conflicts

Each culture has its own shared assumptions about what constitutes for conflict, and how to solve conflict. Here are the top 7 of the dangerous assumptions we make from the western perspective, compared to what assumptions people in collective cultures may have. Please note: as always, this doesn’t mean that everybody in the same culture has the same assumptions. We…

Why Cross-Cultural Learning Depends on Both of You

It is no news that when you interact with someone from a new culture, you need to be open-minded and willing to learn. Without that, your communication is deemed to failure. The problem is: no matter how experienced you are in cross-cultural communication, the success of your encounter will always also depend on the other person. In his book Management…