7 Steps to take when there is conflict in the team

1. Who do you have to speak to? Ask yourself the following questions: who is the most accountable in this situation for whom is the most at stake in this situation who has the power to fix the situation 2. What is the problem? create an objective description of the problem describe behaviours and/or situations avoid blaming others be specific in…

The Consequences of Cultural Conflicts Within Airbus

Today I’m gonna use an old example: the failure of the A380 launch by Airbus in 2006. For those who don’t remember: the launch was delayed by nearly one year, and it cost the company about $6 billion. It was due to a misalignment in the design processes of the aircraft. The teams in Germany were using an older version…

6 Assumptions we make about Conflicts

Each culture has its own shared assumptions about what constitutes for conflict, and how to solve conflict. Here are the top 7 of the dangerous assumptions we make from the western perspective, compared to what assumptions people in collective cultures may have. Please note: as always, this doesn’t mean that everybody in the same culture has the same assumptions. We…

Why Australia needs to develop the intercultural profession

Increasing the amount of services exported to Asia alone could bring a potential benefit for Australian enterprises “in the order of $150-275bn over ten years”, according to a whitepaper published by Asialink, an institute of the University of Melbourne. The Whitepaper called “Developing an Asia Capable Workforce” also states that “growing non-resources exports just slightly through improved Asia capability could benefit…

Different cultures, different ways of resolving conflicts

Recently a friend of mine was telling me how in the company she previously worked for, ‘Asians were literally abused, because they are so quiet’. Meaning, an incredibly heavy work-load was distributed to them, failure of projects was blamed on them etc. That’s not only sad to hear, but it’s also interesting how people attribute ‘quietness’ to their Asian colleagues. Yes,…

Influence people across cultures

Most of us will have come across this at one point of our lives: the law of reciprocity. It is part of human nature – you give me something, and I return your favour by giving something back. If our goal is to influence people across cultures, the same law applies. Give, give, give, and do it genuinely. Sooner or later life…

Leadership & Managing Meaning Across Cultures

One of the sources of power in the repertoire of a leader is that she is able to frame situations in a way that assigns a particular meaning to them. An example for that would be how you frame overtime: is it something to be proud of? Should you aspire to be the one who stays in office the longest? Or is…

3 Ideas on how to avoid being a micromanager

We all know these bosses – they need to know every detail of what is happening, they need to have the final say on just about everything. Unfortunately chances are that you and me are the same. Trusting in your team, and letting them find the solutions, can be extremely difficult. Especially if it is your own business that we are…

Creating a culture of trust within culturally diverse teams

In their book “The agile culture“, Pixton, Gibson, and Nickolaisen pose an interesting dilemma: while leaders believe that their followers needed guidance was what their subordinates needed the most, subordinates generally said what they most wanted from their leaders was trust. Their argument is that we have to move away from a culture of command-and-control, towards a culture of providing our…